Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin.
Contributor(s): Goodwin, Cliff | Goodwin, Cliff. Conflict survival kitMaterial type: TextPublisher: Boston : Pearson, c2013Edition: 2nd edDescription: xix, 360 p. : ill. ; 26 cmISBN: 9780132741057 (pbk.); 0132741059 (pbk.)Subject(s): Conflict management | Interorganizational relations | Industrial relations | Psychology, Industrial | Conflict (Psychology)DDC classification: 658.3145 LOC classification: HD42 | .G66 2013
|Item type||Current location||Call number||Status||Date due||Barcode|
|Books||Centeral Library First floor - Management||658.3145 G.D.C 2013 (Browse shelf)||Available||19558|
Includes bibliographical references and index.
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.