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Managing conflict through communication / Dudley D. Cahn, Ruth Anna Abigail

By: Cahn, Dudley D
Contributor(s): Abigail, Ruth Anna
Material type: TextText 2014Edition: 5th edDescription: xii, 324 p. : ill. ; 24 cmISBN: 9780205862139; 0205862136Subject(s): Conflict (Psychology) | Interpersonal conflict | Conflict managementDDC classification: 303.6 LOC classification: BF637.I48 | L85 2014
Contents:
Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict
Summary: Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts
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Item type Current location Call number Status Date due Barcode
Books Books Centeral Library
First Floor - Mass communication
303.6 C.D.M 2014 (Browse shelf) Available 23845
Books Books Centeral Library
First Floor - Mass communication
303.6 C.D.M 2014 (Browse shelf) Available 23143-2

Includes bibliographical references and index

Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts

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