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Mastering communication at work : how to lead, manage, and influence / Ethan F. Becker, Jon Wortmann.

By: Becker, Ethan F
Contributor(s): Wortmann, Jon
Material type: TextTextPublisher: New York : McGraw-Hill, c2009Edition: 1st edDescription: viii, 232 p. ; 23 cmISBN: 9780071625029 (alk. paper); 007162502X (alk. paper)Subject(s): Communication in management | Business communicationDDC classification: 658.45 LOC classification: HD30.3 | .B415 2009HF5718
Contents:
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.
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Item type Current location Call number Status Date due Barcode
Books Books Centeral Library
First floor - Management
658.45 B.E.M 2009 (Browse shelf) Available 19561

Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.

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