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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James A
Contributor(s): Fitzsimmons, Mona J
Material type: TextTextPublisher: Boston : McGraw-Hill/Irwin, c2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 9780073377834 (alk. paper); 007337783X (alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F549 2008Online resources: Table of contents only
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Item type Current location Call number Status Notes Date due Barcode
Compact Disk Compact Disk Centeral Library
First floor - Management
658 F.J.S 2008 (Browse shelf) Available 301 MGT 900048213
Compact Disk Compact Disk Centeral Library
First floor - Management
658 F.J.S 2008 (Browse shelf) Available 300 MGT 900048225
Books Books Centeral Library
First floor - Management
658 F.J.S 2008 (Browse shelf) Available 10981-2
Books Books Centeral Library
First floor - Management
658 F.J.S 2008 (Browse shelf) Available 10981-1

Includes bibliographical references and indexes.

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