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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By: Johnston, Robert
Contributor(s): Clark, Graham, 1949- | Shulver, Michael
Material type: TextTextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780273740483 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J647 2012
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Item type Current location Call number Status Date due Barcode
Books Books Centeral Library
First floor - Management
658 J.R.S 2012 (Browse shelf) Available 23008
Books Books Centeral Library
First floor - Management
658 J.R.S 2012 (Browse shelf) Available 23009
Books Books Centeral Library
First floor - Management
658 J.R.S 2012 (Browse shelf) Available 23010

Includes bibliographical references and index.

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