35986841_10216840653711318_1105697261150535680_n

Service management :

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)

Includes bibliographical references and indexes.

9780073377834 (alk. paper) 007337783X (alk. paper)

2007032467


Service industries--Management.

HD9980.5 / .F549 2008

658