Service management :
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 o. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9780078024078 (alk. paper) 0078024072
2012036157
Service industries--Management.
HD9980.5 / .F549 2014
658
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 o. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9780078024078 (alk. paper) 0078024072
2012036157
Service industries--Management.
HD9980.5 / .F549 2014
658