MARC details
000 -LEADER |
fixed length control field |
01938cam a2200373 a 4500 |
001 - CONTROL NUMBER |
control field |
14899191 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20170427110722.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
070621s2007 nyua b 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2007024932 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1403981973 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781403981974 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0230604064 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780230604063 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)ocn145396504 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
BAKER |
-- |
C#P |
-- |
BWX |
-- |
YDXCP |
-- |
VP@ |
-- |
BTCTA |
-- |
NOR |
-- |
RUQBL |
-- |
LMR |
-- |
CQU |
-- |
DLC |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.335 |
Item number |
.F67 2007 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8343 |
Edition number |
22 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Fornell, Claes. |
245 14 - TITLE STATEMENT |
Title |
The satisfied customer : |
Remainder of title |
winners and losers in the battle for buyer preference / |
Statement of responsibility, etc |
Claes Fornell. |
250 ## - EDITION STATEMENT |
Edition statement |
1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
Palgrave Macmillan, |
Date of publication, distribution, etc |
2007. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
viii, 247 p. : |
Other physical details |
ill. ; |
Dimensions |
25 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. [231]-237) and index. |
505 00 - FORMATTED CONTENTS NOTE |
Title |
List of figures and tables -- |
Miscellaneous information |
1. |
Title |
Introduction -- |
Miscellaneous information |
2. The |
Title |
big picture -- |
Miscellaneous information |
3. The |
Title |
science of customer satisfaction -- |
Miscellaneous information |
4. |
Title |
When customer satisfaction matters and when it doesn't -- |
Miscellaneous information |
5. |
Title |
Customer satisfaction and stock returns : the power of the obvious -- |
Miscellaneous information |
6. |
Title |
Things aren't always what they seem : inadvertently damaging customer assets -- |
Miscellaneous information |
7. |
Title |
Customer asset management : offense versus defense -- |
Miscellaneous information |
8. |
Title |
Putting the numbers to work -- |
-- |
Notes -- |
-- |
Index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Consumer satisfaction. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Consumers' preferences. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer relations. |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of contents only |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html">http://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html</a> |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html">http://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html</a> |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ecip |
f |
20 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
Item type |
Books |