35986841_10216840653711318_1105697261150535680_n

Handling customer complaints and its effect on customer loyalty and switching behavior /GP/Dr. Yasser Tawfik (Record no. 4486)

MARC details
000 -LEADER
fixed length control field 00522nam a2200181Ii 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161116s9999 xx 000 0 und d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 005
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Rahima Amr
245 ## - TITLE STATEMENT
Title Handling customer complaints and its effect on customer loyalty and switching behavior /GP/Dr. Yasser Tawfik
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc MSA,
Date of publication, distribution, etc [2016]
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS
Date of production, publication, distribution, manufacture 2016
300 ## - PHYSICAL DESCRIPTION
Extent ILL
336 ## - CONTENT TYPE
Content Type Term text
Content Type Code txt
Source rdacontent
337 ## - MEDIA TYPE
Media Type Term unmediated
Media Type Code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier Type Term volume
Carrier Type Code nc
Source rdacarrier
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Books
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Total Renewals Full call number Barcode Date last seen Date last borrowed Price effective from Koha item type
    Dewey Decimal Classification     Centeral Library Centeral Library First floor - Management 16.11.2016 3 1 GP257MGT2016MKT 81404 26.09.2018 26.09.2018 16.11.2016 Gradution Project