Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin.Material type: TextPublication details: Boston : Pearson, c2013.Edition: 2nd edDescription: xix, 360 p. : ill. ; 26 cmISBN:
- 9780132741057 (pbk.)
- 0132741059 (pbk.)
- 658.3145 23
- HD42 .G66 2013
|Item type||Current library||Call number||Status||Date due||Barcode|
|Books||Centeral Library First floor - Management||658.3145 G.D.C 2013 (Browse shelf(Opens below))||Available||19558|
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|658.3125 A.H.P 2009 Performance management /||658.3125 A.H.P 2009 Performance management /||658.3128 B.A.S 2011 Solving employee performance problems :||658.3145 G.D.C 2013 Conflict survival kit :||658.322 M.J.S 2013 Strategic compensation :||658.322 M.J.S 2013 Strategic compensation :||658.322 M.J.S 2013 Strategic compensation :|
Includes bibliographical references and index.
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.