Includes bibliographical references and index.

Managers and managing -- The evolution of management thought -- Values, attitudes, emotions, and culture : the manager as person -- Ethics and social responsibility -- Managing diverse employees in a multicultural environment -- Managing in the global environment -- Decision making, learning, creativity, and entrepreneurship -- The manager as a planner and strategist -- Value-chain management : functional strategies for competitive advantage -- Managing organizational structure and culture -- Organizational control and change -- Human resource management -- Motivation and performance -- Leadership -- Effective groups and teams -- Promoting effective communication -- Managing conflict, politics, and negotiation -- Using advanced information technology to increase performance -- Glossary.