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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 9780073377834 (alk. paper)
  • 007337783X (alk. paper)
Subject(s): DDC classification:
  • 658 22
LOC classification:
  • HD9980.5 .F549 2008
Online resources:
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Holdings
Item type Current library Call number Status Notes Date due Barcode
Compact Disk Compact Disk Centeral Library First floor - Management 658 F.J.S 2008 (Browse shelf(Opens below)) Available 301 MGT 900048213
Compact Disk Compact Disk Centeral Library First floor - Management 658 F.J.S 2008 (Browse shelf(Opens below)) Available 300 MGT 900048225
Books Books Centeral Library First floor - Management 658 F.J.S 2008 (Browse shelf(Opens below)) Available 10981-2
Books Books Centeral Library First floor - Management 658 F.J.S 2008 (Browse shelf(Opens below)) Available 10981-1
Browsing Centeral Library shelves, Shelving location: First floor - Management Close shelf browser (Hides shelf browser)
658 E.L.B 1995 Business across cultures : 658 E.L.B 1995 Business across cultures : 658 E.S.D 2016 Design for profitability : 658 F.J.S 2008 Service management : 658 F.J.S 2008 Service management : 658 F.J.S 2008 Service management : 658 F.J.S 2008 Service management :

Includes bibliographical references and indexes.

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