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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By: Contributor(s): Material type: TextTextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780273740483 (pbk.)
Subject(s): DDC classification:
  • 658 23
LOC classification:
  • HD9980.5 .J647 2012
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Centeral Library First floor - Management 658 J.R.S 2012 (Browse shelf(Opens below)) Available 23008
Books Books Centeral Library First floor - Management 658 J.R.S 2012 (Browse shelf(Opens below)) Available 23009
Books Books Centeral Library First floor - Management 658 J.R.S 2012 (Browse shelf(Opens below)) Available 23010

Includes bibliographical references and index.

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