TY  - BOOK
AU  - Oakland,John S
TI  - Total quality management: text with cases 
SN  - 0750657405 (alk. paper)
AV  - HD62.15 .O173 2003
U1  - 658.562 21
PY  - 2003///
CY  - Amsterdam, Boston, MA
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [471]-478) and index
ER  -