TY  - BOOK
AU  - Dale H. Besterfield
AU  - Besterfield,Dale H
TI  - Total quality management
SN  - 0136394035
AV  - HD62.15 .T6792 1999
U1  - 658.4013 21
PY  - 1999///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. 527-528) and index
ER  -