Locker, Kitty O. Business communication : building critical skills / 4th ed Kitty O. Locker, Stephen Kyo Kaczmarek. - 4 ED - Boston : McGraw-Hill Irwin, c2009. - xxviii, 576 p. : col. ill. ; 27 cm. ISBN: 9780073377728 (alk. paper) 0073377724 (alk. paper) LCCN: 2008022910 Subjects--Topical Terms: Business communication. LC Class. No.: HF5718 / .L633 2009 Dewey Class. No.: 651.7 / L.K.B