Coaching and mentoring skills /
Andrew J. DuBrin
- 1st ed.
- Upper Saddle River, NJ : Pearson/Prentice Hall, c2005
- xiv, 174 p. : ill. ; 24 cm
- NetEffect series .
Includes bibliographical references.
Building trust -- Showing empathy -- Active listening -- Using influence tactics -- Helping others set goals -- Monitoring performance -- Giving feedback -- Encouraging positive actions -- Discouraging negative actions -- Training team members -- Helping others solve problems -- Helping difficult people -- Developing proteges
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Mentoring in business Employees--Training of Employees--Counseling of Teams in the workplace Organizational behavior Interpersonal relations