Griffith, Dan <br/><br/>
Conflict survival kit :  tools for resolving conflict at work / 
Daniel B. Griffith, Cliff Goodwin. 
 - 2nd ed. 
 - Boston :  Pearson,  c2013. 
 - xix, 360 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager. 
<br/><br/><label>ISBN: </label>9780132741057 (pbk.) 0132741059 (pbk.) 
<br/><br/><label>LCCN: </label>2011035613 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interorganizational relations.<br/>Industrial relations.<br/>Psychology, Industrial.<br/>Conflict (Psychology)
<br/><br/><label>LC Class. No.: </label>HD42  / .G66 2013 
<br/><br/><label>Dewey Class. No.: </label>658.3145