01995cam a2200373 a 4500
0
0
ddc
0
0
MSA
MSA
First floor - Management
2016-11-16
0
658.3145 G.D.C 2013
19558
2016-12-01 00:00:00
2016-11-16
BK
2084
2084
16937369
20170203100610.0
110826s2013 maua b 001 0 eng
2011035613
9780132741057 (pbk.)
0132741059 (pbk.)
DLC
DLC
DLC
pcc
HD42
.G66 2013
658.3145
23
Griffith, Dan
(Daniel B.)
Conflict survival kit :
tools for resolving conflict at work /
Daniel B. Griffith, Cliff Goodwin.
2nd ed.
Boston :
Pearson,
c2013.
xix, 360 p. :
ill. ;
26 cm.
Includes bibliographical references and index.
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
Conflict management.
Interorganizational relations.
Industrial relations.
Psychology, Industrial.
Conflict (Psychology)
Goodwin, Cliff,
1948-
Goodwin, Cliff,
1948-
Conflict survival kit.
7
cbc
orignew
1
ecip
20
y-gencatlg
ddc
BK