TY  - BOOK
AU  - Griffith,Dan
AU  - Goodwin,Cliff
AU  - Goodwin,Cliff
TI  - Conflict survival kit: tools for resolving conflict at work 
SN  - 9780132741057 (pbk.)
AV  - HD42 .G66 2013
U1  - 658.3145 23
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Conflict management
KW  - Interorganizational relations
KW  - Industrial relations
KW  - Psychology, Industrial
KW  - Conflict (Psychology)
N1  - Includes bibliographical references and index; The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager
ER  -