TY - BOOK AU - Spiller,Lisa AU - Baier,Martin AU - Spiller,Lisa TI - Contemporary direct & interactive marketing SN - 0136086101 AV - HF5415.126 .S65 2010 U1 - 658.872 22 PY - 2010/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Direct marketing N1 - Includes bibliographical references and index; Examining the history and processes of direct and interactive marketing -- Building databases, selecting customers, and managing relationships -- Developing lists and discovering markets -- Planning and creating a value proposition : the offer -- Planning and creating compelling message strategies -- Designing and employing print -- Developing and utilizing electronic media -- Crafting and applying high-tech digital media -- Fulfilling the offer and serving the customer -- Conducting research and utilizing tests to measure performance -- Understanding the industry's environmental, ethical, and legal issues -- Exploring and adapting direct and interactive marketing strategies around the world -- Applying direct and interactive marketing math and metrics -- Examining direct and interactive marketing applications in a variety of sectors ER -