Buttle, Francis Customer relationship management : concepts and technologies / Francis Buttle - 2nd ed - Amsterdam ; London : Butterworth-Heinemann, c2009 - xix, 500 p. : ill. ; 25 cm Includes bibliographical references and index ISBN: 9781856175227 (pbk.) 1856175227 (pbk.) Nat. Bib. No.: GBA874031 bnb Subjects--Topical Terms: Customer relations--Management LC Class. No.: HF5415.5 / .B88 2009 Dewey Class. No.: 658.812