TY - BOOK AU - Futrell,Charles TI - Fundamentals of selling: customers for life through service SN - 0072962100 (alk. paper) AV - HF5438.25 .F87 2006 U1 - 658.85 22 PY - 2006/// CY - Boston, Mass. PB - McGraw-Hill/Irwin KW - Selling N1 - Includes bibliographical references (p. 639-643) and index ER -