Cahn, Dudley D <br/><br/>
Managing conflict through communication / 
Dudley D. Cahn, Ruth Anna Abigail 
 - 5th ed 
 - Boston :  Pearson,  c2014 
 - xii, 324 p. :  ill. ;  24 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict 
<br/><br/> Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts 
<br/><br/><label>ISBN: </label>9780205862139 0205862136 
<br/><br/><label>LCCN: </label>2012037218 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict (Psychology)<br/>Interpersonal conflict<br/>Conflict management
<br/><br/><label>LC Class. No.: </label>BF637.I48  / L85 2014 
<br/><br/><label>Dewey Class. No.: </label>303.6