01982cam a2200373 a 4500
0
0
0
0
MSA
MSA
First Floor - Mass communication
2016-11-16
0
303.6 C.D.M 2014
23845
2016-11-16 00:00:00
2016-11-16
BK
0
0
0
0
MSA
MSA
First Floor - Mass communication
2016-11-16
0
303.6 C.D.M 2014
23143-2
2016-11-16 00:00:00
2016-11-16
BK
5907
5907
811778277
OCoLC
20170402111223.0
120928s2014 maua b 001 0 eng
2012037218
9780205862139
0205862136
(OCoLC)811778277
DLC
eng
DLC
KMS
CUL
pcc
BF637.I48
L85 2014
303.6
303.6
C1327m 2014
Cahn, Dudley D
Managing conflict through communication /
Dudley D. Cahn, Ruth Anna Abigail
5th ed
Boston :
Pearson,
c2014
2014
xii, 324 p. :
ill. ;
24 cm
Includes bibliographical references and index
Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict
Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts
Conflict (Psychology)
Interpersonal conflict
Conflict management
Abigail, Ruth Anna
ddc
BK