TY - BOOK AU - Becker,Ethan F. AU - Wortmann,Jon TI - Mastering communication at work: how to lead, manage, and influence SN - 9780071625029 (alk. paper) AV - HD30.3 .B415 2009 U1 - 658.45 22 PY - 2009/// CY - New York PB - McGraw-Hill KW - Communication in management KW - Business communication N1 - Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill ER -