Ongoing crisis communication : planning, managing, and responding /
W. Timothy Coombs.
- 2nd ed.
- Los Angeles : SAGE Publications, c2007.
- xiii, 209 p. : ill. ; 24 cm.
Includes bibliographical references (p. 179-196) and index.
A need for more crisis management knowledge -- Outline for an ongoing approach to crisis management -- Prevention : finding warning signs -- Taking preventative measures -- Crisis preparation : part I -- Crisis preparation : part II -- Crisis recognition -- Crisis response -- Postcrisis concerns -- Final observations and lessons.