Practice management for dental hygienists /
Esther K. Andrews.
- Philadelphia ; Baltimore ; New York : Lippencott Williams & Wilkins, c2007.
- ix, 369 p. : ill. ; 24 cm.
Includes bibliographical references and index.
History of dentistry -- General dentistry -- Dental specialties -- Professional issues -- Legal behavior and risk management -- Patient rights -- Business of dentistry -- Telecommunication techniques -- Dental hygiene treatment -- Accounting principles -- Insurance programs -- Production -- Credit and collections -- Records management -- Appointment scheduling -- Recare systems -- Payroll and taxation -- Inventory maintenance -- Public speaking fundamentals -- Public relations techniques -- Office publications -- Client forms and letters -- Office policy and procedure manuals -- Personal values and job performance -- Job search process -- Personal marketing tools -- Job interviews -- Negotiate employment terms -- Healthcare worker interactions -- Maintain employment.