TY  - BOOK
AU  - Tenner,Arthur R.
AU  - DeToro,Irving J.
TI  - Process redesign: the implementation guide for managers 
SN  - 0201633914 (hardcover : alk. paper)
AV  - HD58.87 .T45 1997
U1  - 658.4063 20
PY  - 1997///
CY  - Reading, Mass.
PB  - Addison-Wesley Pub.
KW  - Reengineering (Management)
KW  - Total quality management
KW  - Organisational behaviour Management
N1  - Includes bibliographical references and index
ER  -