Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 6th ed. 
 - Boston :  McGraw-Hill/Irwin,  c2008. 
 - xvii, 537 p. :  ill. ;  29 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780073377834 (alk. paper) 007337783X (alk. paper) 
<br/><br/><label>LCCN: </label>2007032467 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F549 2008 
<br/><br/><label>Dewey Class. No.: </label>658