TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
SN  - 9780073377834 (alk. paper)
AV  - HD9980.5 .F549 2008
U1  - 658 22
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
UR  - http://www.loc.gov/catdir/toc/ecip0724/2007032467.html
ER  -