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1.
Customer relationship management : concepts and technologies / Francis Buttle by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; London : Butterworth-Heinemann, c2009
Availability: Items available for loan: Centeral Library (1)Call number: 658.812 B.F.C 2009.

2.
Microsoft Dynamics CRM 4.0 step by step / Mike Snyder ... [et al.]. by Series: Step by step
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Redmond, Wash. : Microsoft Press, c2009
Other title:
  • Dynamics CRM 4.0
Availability: Items available for loan: Centeral Library (6)Call number: 005.14 S.M.M 2009, ...

3.
Relationship selling / Mark W. Johnston, Greg W. Marshall by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2008
Availability: Items available for loan: Centeral Library (1)Call number: 658.85 J.M.R 2008.

4.
Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by
Edition: 1st ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Cambridge : Cambridge University Press, 2013
Availability: Items available for loan: Centeral Library (1)Call number: 658.812 P.A.S 2013.

5.
The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, 2007
Availability: Items available for loan: Centeral Library (1)Call number: 658.8343 F.C.S 2007.

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