Includes bibliographical references and index.

History of dentistry -- General dentistry -- Dental specialties -- Professional issues -- Legal behavior and risk management -- Patient rights -- Business of dentistry -- Telecommunication techniques -- Dental hygiene treatment -- Accounting principles -- Insurance programs -- Production -- Credit and collections -- Records management -- Appointment scheduling --

Recare systems -- Payroll and taxation -- Inventory maintenance -- Public speaking fundamentals -- Public relations techniques -- Office publications -- Client forms and letters -- Office policy and procedure manuals -- Personal values and job performance -- Job search process -- Personal marketing tools -- Job interviews -- Negotiate employment terms -- Healthcare worker interactions -- Maintain employment.