| 000 | 01218cam a2200313 a 4500 | ||
|---|---|---|---|
| 999 |
_c8590 _d8590 |
||
| 001 | 14963970 | ||
| 005 | 20170414081151.0 | ||
| 008 | 070812s2008 maua b 001 0 eng | ||
| 010 | _a 2007032467 | ||
| 020 | _a9780073377834 (alk. paper) | ||
| 020 | _a007337783X (alk. paper) | ||
| 035 | _a(OCoLC)ocn164802650 | ||
| 035 | _a(OCoLC)164802650 | ||
| 040 |
_aDLC _cDLC _dBAKER _dC#P _dBTCTA _dBWX _dYDXCP _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 2008 |
| 082 | 0 | 0 |
_a658 _222 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _cc2008. |
||
| 300 |
_axvii, 537 p. : _bill. ; _c29 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0724/2007032467.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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